At PremiumPeps, we’re dedicated to ensuring fast, secure, and discreet delivery for all our research-grade products.
Please review the policy below to understand how we manage shipping, handling, and returns.
Shipping Information
ORDER PROCESSING
All orders are processed within 1–2 business days.
Processing times may extend slightly during high-demand periods.
Once your order is shipped, you’ll receive an email confirmation with full tracking details.
SHIPPING METHODS & DELIVERY
We ship exclusively through New Zealand Post Express for all New Zealand orders.
Expected delivery time: 1–2 business days after dispatch, depending on your location.
Note: We guarantee dispatch, not final delivery. Once your parcel is with the courier, PremiumPeps is not responsible for delays, damages, or losses outside our control.
DISCREET PACKAGING
All orders are shipped in plain, unmarked packaging with no mention of contents.
We respect your privacy and ensure all parcels remain fully discreet.
SHIPPING COSTS
- Flat Rate Shipping: $14.65 AUD via Australia Post Express
- Free Express Shipping: Automatically applied on all orders over $200.00 AUD
Return & Refund Policy
DAMAGED OR INCORRECT ITEMS
Due to safety standards and regulatory compliance:
- Returns are not accepted for change of mind or incorrect product selection. Please check your order carefully before confirming.
- No returns are accepted once an order has been dispatched.
- If your parcel arrives damaged or incorrect, please contact us within 48 hours of delivery at info@premiumpeps.co.nz.
- Include your order number and clear photos of the issue.
- We’ll arrange a replacement at no extra cost.
CANCELLATIONS
Once an order has shipped, it cannot be cancelled, refunded, or modified.
For any questions about your order or this policy, please contact our support team at info@premiumpeps.co.nz.
